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How kenzo118 Handles Your Personal Information

When you open an account with us, you share personal details — your name, contact info, and payment wallet identifiers from DANA, OVO, or GoPay.

Account data protectionWallet info: DANA, OVO, GoPayYour right to access and deleteCookie and session controlIndonesia-eligible regions only
kenzo118 How kenzo118 Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a layered approach to protecting what you share with us. Encryption protects data in transit and at rest. Account access requires your registered email plus a one-time verification code sent to your contact number — that OTP step is there specifically to prevent unauthorised logins. Data retention follows a structured timeline: active account data is held for as long as your account remains open; closed account records are kept only as long as required for compliance and fraud-prevention purposes, then deleted. We review this retention schedule regularly.

Encrypted Transmission

All data exchanged between your device and our servers — including wallet identifiers from DANA, OVO and GoPay — travels over encrypted connections to prevent interception.

Cookie Management

We use session cookies for login continuity and analytics cookies to see how the lobby is used. You can manage cookie preferences through your browser settings at any time.

OTP Account Access

Every login triggers a one-time code sent to your registered number. This prevents access even if your password is compromised, keeping your account and wallet links secure.

Retention and Deletion

Once your account is closed, we retain only the minimum data required by applicable obligations. Deletion requests submitted via live chat or email are processed after identity verification.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to review, correct, or request deletion of your personal data, our support team is your direct line. Requests are handled through live chat on the platform, by email, or through the account help portal — each route connects you to the same privacy team. We aim to respond to all data-related requests within a reasonable timeframe, and we will confirm receipt as soon as your request is logged.

Live Chat Open the chat widget from any page inside your account to submit a privacy request directly to our support team. Available during active service hours.
Email Support Send your data access or deletion request by email with your registered account name and wallet type — DANA, OVO, or GoPay — for faster verification.
Account Help Portal Log into your account, navigate to the Help section, and select Privacy or Data Request. The form routes directly to the team handling personal data inquiries.

Common Questions About Your Data on kenzo118

Below are the questions we hear most often about how personal information is handled, how to access your records, and what happens to your wallet data when you use DANA, OVO, or GoPay. If your question is not covered here, live chat and email support are both open for direct data inquiries.

We store your registration details, contact info, wallet identifiers used for DANA, OVO or GoPay transactions, login session records, and account activity history. We do not store your wallet PINs.

Yes. Submit a data access request via live chat or email with your registered account name. We will compile and send your records after verifying your identity through your registered contact details.

Use the Account Help portal or email our support team directly. After identity verification, we delete personal data not required for ongoing legal or fraud-prevention obligations. Closure does not automatically erase all records immediately.

No. Payment identifiers from DANA, OVO and GoPay are shared only with the payment processor handling your specific transaction. We do not sell or pass your data to advertisers or unrelated third parties.

We retain the minimum data required under applicable rules after account closure. Non-essential records are deleted once the retention period expires. You can ask for a timeline specific to your account via email support.

You can adjust or reject non-essential cookies through your browser settings at any time. Removing session cookies will require you to log in again. Analytics cookies help us improve navigation but are not required for account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.